FID Offerings
FID Products & Services
FID is available as a licensed software platform with appliance configurations, deployment and training services, engineering integration, and lifecycle support. Offerings are available to commercial and government customers and are quoted based on configuration, scope, quantity, travel, and applicable contract terms.
FID license maintenance
No cloud reach-back required
FID can operate fully in connected, disconnected, or air-gapped environments without required cloud reach-back. The 24-month platform license includes a quarterly offline maintenance checkpoint. When applicable updates are available, Bowline provides an offline package; otherwise the checkpoint may consist of a status notice. Packages may include FID fixes and applicable security, stability, and compatibility updates for the software baseline delivered and supported by Bowline after validation with FID. Confirmed defects may also be addressed with out-of-cycle fixes when appropriate.
FID Products & Licensing
Core FID software, appliance configurations, renewals, and spare systems.
Platform & Appliance
| Offering | Description | Unit | Pricing |
|---|---|---|---|
| FID Platform License — 24 Months | Appliance-bound FID platform license including the core runtime, supported standard capabilities, automation/API interfaces, extension framework, quarterly offline maintenance checkpoints, and standard defect reporting. Customer-specific protocol implementations, custom RIGS, and application-specific workflows are separately scoped. | per appliance / 24 months | Contact for quote |
| FID Dual 1 GbE Compact Appliance | Compact two-interface FID hardware platform for 1 GbE deployments in a palm-sized form factor, suited to portable labs, field kits, and space-constrained installations. Effective throughput depends on enabled FID functions, traffic characteristics, and configuration. | each | Contact for quote |
| FID Dual 10 GbE Appliance | Dedicated two-interface FID hardware platform. Effective throughput depends on enabled FID functions, traffic characteristics, and configuration. For customers with TAA requirements, Bowline can quote a hardware configuration whose TAA status and country of origin are documented with the quotation. | each | Contact for quote |
| FID Platform License Renewal | Renewal of software use rights, supported updates, quarterly offline maintenance checkpoints, and standard defect support for an existing licensed appliance. | 12 or 24 months | Contact for quote |
| Spare / Cold-Standby Appliance | Second configured appliance for lab continuity, rapid replacement, or controlled spare inventory. | each | Contact for quote |
Professional Services
Optional services to deploy FID, train operators, and adapt the platform to customer-specific protocols and workflows.
Deployment & Operationalization
| Offering | Description | Unit | Pricing |
|---|---|---|---|
| Remote Deployment & Quickstart | Remote installation support, license activation, base configuration, interface checkout, and establishment of the first working topology. | engagement | Contact for quote |
| On-Site Deployment & Operationalization | On-site installation, configuration, interface validation, representative working scenarios, and operator familiarization. | engagement | Contact for quote |
| Enhanced On-Site Operationalization | Deeper topology integration, representative scenarios, configuration handoff, and operational checkout. | engagement | Contact for quote |
Training & Enablement
| Offering | Description | Unit | Pricing |
|---|---|---|---|
| FID Operator Fundamentals | Instructor-led fundamentals for up to eight students covering architecture, deployment, observation, configuration, common workflows, and troubleshooting. | one-day course | Contact for quote |
| FID Operator & Engineer Course | Instructor-led hands-on course for up to eight students covering traffic observation, filtering, injection, troubleshooting, automation, and repeatable engineering workflows. | two-day course | Contact for quote |
| Advanced Engineering / Mission Applications | Advanced filtering and injection, operator-developed RIGS, proprietary protocol/ICD workflows, and application-oriented workflow design. | course day | Contact for quote |
| Remote Instructor-Led Training | Remote delivery of FID fundamentals or engineering training. Hands-on labs may require a preconfigured customer environment. | day | Contact for quote |
| Customer-Specific Course Development | Tailored labs and course material using customer protocols, topology, protocol specifications or ICDs, and test objectives. | engagement | Contact for quote |
Engineering & Integration
| Offering | Description | Unit | Pricing |
|---|---|---|---|
| Engineering Coaching / Reachback | Remote engineering assistance for deployment, configuration, troubleshooting, and workflow questions beyond standard defect support. | prepaid hours | Contact for quote |
| Protocol / ICD Integration | Engineering support to help operators or integrators build a representative FID/RIGS workflow from a customer-furnished protocol specification, including an Interface Control Document (ICD), observed traffic, and user-defined test objectives. | engagement | Contact for quote |
| On-Site Integration Engineering | Customer-specific topology work, custom workflows, integration, and test support beyond standard deployment and training. | day or engagement | Contact for quote |
| Custom RIGS / Workflow Development | Development assistance for reusable operator-defined scripts, modules, and coordinated test workflows for traffic generation, parsing, filtering, manipulation, or test cases. | engagement | Contact for quote |
| Customer Site / Deployment Guide | As-built topology, configuration baseline, interface mapping, startup/shutdown, backup/restore, and local operating notes. | package | Contact for quote |
| Customer SOP / Workflow Package | Customer-specific operating procedures and repeatable test workflows. | package | Contact for quote |
Support & Lifecycle
Support included with an active license plus optional services for maintaining and refreshing deployed appliances.
Included Support
| Offering | Description | Unit | Pricing |
|---|---|---|---|
| Standard Defect Support | Customers can report FID defects during an active license. Confirmed defects may be addressed in scheduled or out-of-cycle maintenance releases. Standard support does not include a guaranteed response-time SLA. | license term | Included with active license |
Lifecycle Services
| Offering | Description | Unit | Pricing |
|---|---|---|---|
| Annual System Health Check | Configuration review, version check, log review, upgrade planning, and operational check. Travel is separate when performed on site. | engagement | Contact for quote |
| Advance Replacement Coverage | Replacement-hardware service for a covered appliance, subject to final logistics and inventory terms. | coverage term | Contact for quote |
| Hardware Refresh / Rehost Service | Move an existing FID license and configuration to approved replacement hardware. Replacement hardware is not included. | event | Contact for quote |
Terms & Notes
- FID software, hardware, and professional services are provided by quotation.
- FID licensed software functionality requires a current license and becomes unavailable after expiration until the license is renewed.
- Quarterly maintenance is a scheduled checkpoint, not a promise of a software change every quarter. A checkpoint may produce an offline maintenance package or a status notice when no applicable update is required.
- Standard defect support is included during the active license term and does not include a guaranteed response-time SLA.
- Major new product features, customer-specific protocol implementations, custom RIGS, and mission-specific workflows are not included in the base FID platform license unless expressly stated.
- Travel and living expenses for on-site services are quoted separately, typically as actual cost or a not-to-exceed amount.
- Final quotations may reflect quantity, configuration, delivery schedule, statement of work, travel, and negotiated contract terms.
These offerings are available to commercial and government customers. Final scope, delivery, and pricing are established in the applicable quotation or statement of work.
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